Refund Policies:
The refund policy for a new purchase is covered by a 30-day money-back guarantee where PowerTech Solutions refund your
money if you are dissatisfied with our work. In the case where a client is not completely satisfied with
our services, we can provide a refund, which takes a maximum of 30 working days where we process in the
client’s account either by credits or direct deposit through the bank account.
PowerTech Solutions
Email – info@powertechsolutions.tech
Phone - +1 (703) 381-0615
Address - 13995 Khalid Ln Chantilly, VA 20151.
Refund Policy and Cancellation Policy
Our esteemed clients must take a moment to read and familiarize themselves with our Refund Policy
mentioned below. PowerTech Solutions ensure the refunds in order to provide the highest level of service possible, such
that they attain the utmost benefits every time. We try our level best to offer quality services that
match every aspect of the business of our customers. We make refunds on payments for any design as a
courtesy to the client however our internal management reserves the complete right to reject the refund
request of any customer.
The refund policy for a new purchase is covered by a 30-day money-back guarantee where we refund your
money if you are dissatisfied with our work. In the case where a client is not completely satisfied with
our services, we can provide a refund, which takes a maximum of 30 working days where we process in the
client’s account either by credits or direct deposit through the bank account.
All refunds will be issued to the original credit or debit card as provided. Refunds for all website and
unsatisfied work issues will be made with the proper approval of the client. The customer needs to
specify the details of the account and reason to the associates after which we will proceed as per
requirements. The refund and cancellation will be generally issued in the following circumstances-
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Non-Delivery Of The Product: Due to some mailing issues with your e-mail provider or your own mail
server you might not receive the delivery e-mail from us. In this case, we recommend contacting us
for assistance. Claims for non-delivery must be submitted to our Billing Department in writing
within 30 days from the delivery date of services, otherwise, the product will be considered
received and downloaded.
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Download And Unzipping Issues: You may at times face problems downloading the product or its
unzipping. Claims regarding such issues must be submitted to our Technical Support Department. If
you do not properly contact us during this period, you agree that we may construe silence as a
successful download of the product with no further right of redress or refund for a “download issue”
reason. Failure to receive assistance for downloading or unzipping within 30 days may result in a
refund decline.
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Major Defects: Although all the products are thoroughly tested before release, unexpected errors may
occur. Such issues must be submitted for our Technical Support Team’s approval. We keep the right to
rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it
within 72 hours from the date of the initial complaint letter or any other notification provided by
a Customer, the refund will be issued to the customer in full without any compensations or
reimbursements. OR, at the customer’s choice, replacement of the product of the same or around the
same value can be offered. Please be advised that temporary access to your server can be requested
by our technicians in order to identify and fix the possible issues with our Products. Failure to
provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to
provide access to your sever will result in your inability to qualify for a refund.
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Product Not-As-Described: Such issues should be reported to our Technical Support Department within
30 days from the delivery date of services. Clear evidence must be provided proving that the
purchased product is not as it is described on the website. Complaints, which are based merely on
the customer’s false expectations or wishes, are not honored.
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Children Policy- Only persons age 18 or older have permission to access our Product. Our Products do
not address anyone under the age of 13 (“Children”). We do not knowingly collect personally
identifiable information from children under 13. If you are a parent or guardian and you learn that
your Children have provided us with Personal Information, please contact us. If we become aware that
we have collected Personal Information from a child under the age of 13 without verification of
parental consent, we take steps to remove that information and cancel the order immediately.
PowerTech Solutions
Email – info@powertechsolutions.tech
Phone - +1 (703) 381-0615
Address - 13995 Khalid Ln Chantilly, VA 20151.
